![]() On Mac it can be found here: In Finder, find the Go option on the menu bar and click Go to folder and type the following in: /Library/Application Support/Adobe/Digital Editions/ Delete the activation.dat file within the Digital Editions. The Activation folder can be entirely deleted. Hope some of this helps, if not I will keep my eyes out and see if we run across any other issues with this same error message. HKEYCURRENTUSERSoftwareAdobeAdeptActivation. Open the My Documents / My Digital Editions directory - click on the "Restore" folder - open the FAIL folder and remove any "outstanding' tasksĢ) Make sure that you don't have a Proxy Server / Firewall or Anti-virus application halting your machine from communicating to the Internet - This is one of the big issues - when you try to download - if the machine is not getting the full "URLLINK" file which is the core component loaded down to your machine - then the book cannot open - Thus resulting in your IOAdept Error message - 2038.ģ) If you are clicking "Open" on the document for download and Adobe Digital Editions is not opening the file - try to complete a "SAVE" instead to the My Digital Editions directory - this will place the "URLLINK" in the folder - Once the item is downloaded - open the My Digital Editions directory and right click on the URLLINK - choose "OPEN WITH" - Adobe Digital Editions - You will need to give it a minute or two - in most cases the document opens up immediately and can be utilized from there on out without any issues. Open the My Documents / My Digital Editions directory - click on the "Restore" folder - open the TASK folder and remove any "outstanding' tasks ![]() The error message that you are receiving goes along with a couple of issues that can occur - We've seen this one and were able to recreate it on a compuiter - troubleshoot it and repair the issueġ) Usually when you receive this error message you can check the following items:
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